This is the perfect career move for someone who is looking for career growth, skills improvement, home-based work set up to attain work-life-balance and a chance to work with a project that is unique and first in the market.
**Company Profile**
Founded in Paris in 1895, our client is considered today the largest network of culinary and hospitality schools in the world with more than 35 institutes in 20 countries and 20,000 students of over 100 nationalities are trained every year.
Our client combines innovation and creativity with tradition through its certificates, diplomas, bachelors, and master's degrees.
Our client is a world-renowned network of educational institutions dedicated to providing the highest level of culinary and hospitality instruction through world class programs.
**Skills / Qualifications**:
- Bachelor's Degree or Certification in IT or equivalent
- Minimum of 1 years' experience in a similar role
- Highly proficient with a range of Microsoft systems such as Office365, Teams and SharePoint
- Highly proficient with Microsoft Windows OS systems (Win10 &11), MacOS and iPad
- Experience of working as either level 1 or 2 in a busy professional services environment
- Excellent general computer hardware and software knowledge
- Ability to work as part of a team, or autonomously
- Displays sound problem-solving abilities
- Ability to plan and coordinate activities to provide efficient services
- Ability to set and meet deadlines and determine priorities
- Displays well-developed organisational skills
- Displays initiative, judgment, and enthusiasm
- Commitment to providing excellent and timely customer service
- Willingness to undertake continuing professional development as appropriate
- Willingness in working with diverse cultures
- Proven experience in providing a high level of customer service
- Ability to communicate clearly, concisely, and effectively both verbally and written
- High level of English communication skills both written and verbal
**Advantageous Skills / Technologies**:
- ITIL certification
- Microsoft certification
- Experience with Active Directory
- E-Learning Management Systems (LMS)
**Duties and Responsibilities**:
- Logging, updating, and managing all queries within the ticket logging system, in line with set procedures for all IT level 1 and 2 support issues
- Professionally Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Troubleshoot hardware, software, and behavioural issues, assessing impact, prioritising, and documenting their resolution
- Promptly Referring requests that cannot be resolved immediately to appropriate members of the level 2 & 3 support teams (escalation) and collaborating with all IT teams or other internal teams.
- Respond promptly and professionally to requests from customers in professional and corporate standard English
Assist with any other projects and tasks as required other duties as required by the Manager
**Job Type**: Permanent
**Emp Type**: Full-time
**Location**:Work From Home
**Industry**:Financial Services
**Expertise**:Senior