It Support Engineer

JOB RESPONSIBILITY:
• Prior experience in a corporate IT environment with desktop/laptop troubleshooting and remote tools.
• Knowledgeable in network, voice, and server troubleshooting; risk management, diagnosing and resolving hardware, network, and software failures.
• Experience in handling and processing reports for 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).
• Proficient in accessing and troubleshooting issues remotely on a global scale.

QUALIFICATIONS:
• Bachelor's Degree holder in Information Technology, Computer Science, or any related course
• Minimum of 4 years experience as an IT Support Engineer
• Must have experience with Active Directory and IT ticketing system
• Amenable to report onsite (Taguig and Antipolo office), Shifting schedule