Immediate start
- High competitive salary + paid benefits
- Medical and dental insurance
**About the Role**
**Roles and Responsibilities**
- Provide a high level of customer service throughout all communications with the end user
- Respond efficiently to all contacts by applicable Service Level Agreements, Operational Level Agreements, and Key Performance Indicators
- Continue to record into the standard service management software, all activities performed as part of the management of all issues or queries worked on, up to and including closure
- Participate in team meetings
- Recommend improvements in processes and systems
**Required Experience**
- Previous experience in an IT Service Desk or IT support role will be highly advantageous
- 2+ years experience in a customer service environment
- Has certifications in Microsoft
- Ability to liaise with multiple vendors, customers, and stakeholders at a technical level
- Ability to respond to client inquiries promptly, courteously, and efficiently
- High-level written and verbal communication skills
- Ability to multi-task and prioritize
- Ability to follow instructions to completion
- Defense knowledge or experience is advantageous
**Proficient With**
- Microsoft 365, Azure AD, Intune
- Microsoft Windows Servers
- Laptops, Desktop PCs, Tablets, and Mobiles (Both Android & iOS)
- Microsoft Windows 10/11, Office 365 Suite, SharePoint, Teams, and OneDrive
- Windows Updates, Security, Antivirus, and Remote access tools
- Windows Active Directory Domain Services
- Network Switches, Firewalls, Wi-Fi Access Points, Printers, and Multimedia Devices
- DNS, Internet, Routing, and Network troubleshooting
**Key Competencies**
- Strong Microsoft Skills, AD, Azure, some networking
- Excellent communication skills
- Remote site support
**ShoreXtra Perks**
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment