It Support Analyst

Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, software, printers, and other IT equipment. Manage user accounts, permissions, and access rights in various systems. Document and track issues using a ticketing system, ensuring timely resolution. Perform routine maintenance and updates on IT systems and infrastructure. Assist with the setup and support of company meetings and events, including AV equipment. Collaborate with other IT team members to escalate and resolve complex issues. Educate and train users on best practices and IT policies. Participate in IT projects and initiatives as needed.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. Proven experience as an IT Support Specialist or in a similar role. Strong knowledge of Windows and Mac operating systems. Familiarity with common office software (e.g., Microsoft Office Suite, G Suite). Basic understanding of network protocols, TCP/IP, and LAN/WAN configuration. Experience with Active Directory, Office 365, and remote desktop tools. Excellent troubleshooting and problem-solving skills. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Attention to detail and a commitment to providing excellent customer service.