Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Joseph Rance Robines
Sponsorship Available: No
Relocation Assistance Available: No
**About the Position**:
**Key Responsibilities**:
- Provide level II incident resolution in the area of support.
Document issue resolution for knowledge transfer as appropriate.
Troubleshoot.
Analyze problems, determine the best course of action, and develop solutions to problems based upon facts, data, and logical assumptions.
Perform tasks necessary to ensure data integrity and system stability (50%).
- Keep the Global IT Manufacturing System environment up to date by driving and executing Software release and stack upgrades per coordination and agreement with the respective plan guaranteeing no system issues that impact production (30%)
- Provide support for unit and integration testing of new or changed business/technical processes.
Develop business/technical cycle tests for use by the stakeholder community.
Document all process changes and provide knowledge to relevant stakeholders.
(5%)
- Configure and implement 3rd party software packages where mínimal customization, enhancement, and testing will be required for integration into existing infrastructure.
(10%)
**Relevant Technical Skills/Knowledge**:
- Ability to understand the business needs and deliver prompt, efficient, quality service to the business; works to anticipate, identify, and meet end-user needs; drives outward results and ensures high-quality standards are met
- Strong verbal and written communication with a strong command of spoken and written English.
- Strong analytical and problem-solving skills; takes on responsible roles and accountability for outcomes.
- Ability to work flexible working hours as needed on special occasions
- Basic knowledge of current Office product suite.
- Knowledgeable of the current information technologies (programming languages) needed to support a specific business process.
**Desired skills**:
- Linux Operating System knowledge
- Database Administration knowledge
**Other beneficial skills**:
- Database: Oracle (SQL and PLSQL)
- Web Languages: JavaScript & Frameworks, AJAX
- PHP
**Requirements**:
- Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration, or related discipline.
**LI-Hybrid