It Staff

Provide technical support to end-users for hardware and software issues.
Install, configure, and maintain computer systems and peripherals.
Monitor and maintain network performance and security.
Assist in the deployment and management of servers, databases, and cloud services.
Conduct regular system backups and recovery operations.
Maintain accurate documentation of IT processes, configurations, and troubleshooting guides.
Collaborate with other IT team members on projects and initiatives.
Stay updated with emerging technologies and recommend improvements.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1-3 years of experience in IT support or related roles.
Familiarity with network infrastructure, server management, and cybersecurity principles.
Proficient in operating systems (Windows, macOS, Linux).
Knowledge of hardware components and troubleshooting techniques.
Experience with networking concepts (TCP/IP, DNS, DHCP).
Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.