It Staff

Manage new service activations and resolve connection issues promptly for subscribers to ensure their satisfaction.Coordinate with customer service representatives to update them on subscriber connections and offer solutions for internet-related concerns.Compile a spreadsheet of removed modems and set-top boxes for inventory purposes.Coordinate with lineman and subcontractors to efficiently deploy and maintain services.Take charge of new modem activations and maintain the head-end center to ensure uninterrupted service.Arrange modems needed by lineman and subcontractors for service, ensuring availability and proper allocation.Collaborate with lineman for fiber issue testing using Optical Time Domain Reflectometer (OTDR).Conduct regular checks of the head-end center to promptly address fiber issues.Assist the finance department in managing disconnection lists and oversee monthly disconnections.Generate weekly and monthly reports on service activations, troubleshooting, and disconnections, and submit them to relevant management personnel.Troubleshooting desktop/laptop problems and other computer peripheralsAddress customer complaints and inquiries through social media regarding their internet connection.Performs other tasks that might be assigned from time to time.