Windows User: Key Responsibilities:
Technical Support: Respond to internal user inquiries and requests related to hardware, software, and network issues. Troubleshoot and resolve technical problems promptly and efficiently. Escalate complex issues to higher-level IT staff when necessary.
Hardware and Software Maintenance: Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. Keep track of IT assets, ensuring inventory records are accurate and up-to-date.
User Account Management: Create and manage user accounts, passwords, and access rights based on company policies and security protocols. Disable or remove accounts of departing employees to maintain data security.
System Updates and Patching: Assist in performing regular system updates, patches, and software upgrades to ensure optimal system performance and security.
Data Backups and Recovery: Help to implement and maintain data backup procedures to safeguard critical information. Participate in data recovery efforts in case of system failures or data loss.
Network Support: Collaborate with the network team to troubleshoot network connectivity issues and assist in maintaining the network infrastructure.
Documentation: Maintain accurate and up-to-date IT documentation, including technical manuals, system configurations, and standard operating procedures.
IT Training and Orientation: Provide basic training and technical support to new employees during onboarding to familiarize them with the organization's IT environment and tools.
IT Procurement Support: Assist in the procurement process for IT hardware and software by researching products, obtaining quotes, and coordinating with vendors.
General IT Administrative Duties: Perform various administrative tasks, such as organizing meetings, taking meeting minutes, managing calendars, and handling IT-related paperwork.
Job Requirements:
Education: Graduate of IT, Comsci or equivalent is typically required. Additional certifications or relevant technical coursework is a plus.
Technical Skills: Basic knowledge of computer hardware, software applications, operating systems (e.g., Windows, macOS), and networking concepts is essential. Familiarity with common office software suites (e.g., Microsoft Office) is beneficial.
Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
Communication Skills: Excellent verbal and written communication skills are necessary for interacting with end-users and the IT team effectively.
Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines.
Attention to Detail: A keen eye for detail to accurately document information, maintain inventory records, and configure systems properly.
Team Player: Willingness to collaborate and work as part of a team to achieve departmental and organizational goals.
Adaptability: IT environments are ever-evolving, so flexibility and a willingness to learn new technologies and procedures are crucial.
Customer Service: A customer-oriented mindset to provide excellent service and support to end-users.
Security Awareness: Understanding of basic cybersecurity principles and the importance of safeguarding sensitive information.