Overview Salary 30,000 PHP ~ 50,000 PHP
Industry Trading / Sales Companies
Job Description
• Oversee the IT infrastructure (hardware, software, and networks) across the site
• Manage the IT Service Desk and spearhead its buildout by troubleshooting employee issues related to their devices and software while constantly expanding our solutions knowledge base and looking for ways to automate.
Qualifications Requirement • Candidate must possess at least a Bachelor's/college degree, preferably in Computer Science, Information Technology or related degree.
• Candidate should have at least 1-4 years of experience in an IT Specialist, IT Administrator, or similar role.
• Strong knowledge in maintaining and troubleshooting devices (Windows and Mac)
English Level Business
Other Language None
Additional Information Benefit -
Working Hour 8:00 ~ 5:00
Holiday -
Job Function Job Function Network/System/Database
Job Description Role & Responsibility]- Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)- Monitors the ERP / (MES) support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.- Actively identifies and investigates system issues, provides resolution and follow-up to end users.- Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with them.- Resolves problems by clarifying the user's question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.- Engage with stakeholders to identify areas for improvement.- Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.- Proactively works to improve existing support procedures, processes, and tools.- Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.- Contributes to support knowledgebase for Engineering Team to utilize.- Undertakes assignments on projects or special initiatives as appropriate.2, Application Development[Role & Responsibility]- Based on requests from overseas factories and/or System Department in Japan, develop, update and modify ERP/(MES) application under the supervision of Japanese engineer.- Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.- Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.- Remain current on technology trends to keep our software as innovative as possible.- Stay on track of the application lifecycle to ensure necessary updates are completed on time.
Benefit -
