It Software Specialist - Crm

Responsibilities:

? Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.

? Collaborate with sales, marketing, ecommrece, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.

? Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.

? Train and support users on functionalities and best practices.

? Monitor and analyze data to identify trends, opportunities, and areas for improvement.

? Integrate CRM with other business systems and applications.

? Stay updated with the latest CRM and Ecommerce related technologies and trends.

? Ensure compliance with data protection regulations and industry standards.

Qualifications:

? Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.

? Proven experience in managing and optimizing systems in a retail environment.

? Experience in CRM/Ecommerce customization, configuration, and integration.

? Familiarity with sales and marketing processes within the retail industry.

? Bachelor's degree in Information Technology, Computer Science, Business

Administration, or a related field.

? Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).

? Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)

? Proficiency in database management and data analysis.

? Excellent problem-solving and troubleshooting skills.

? Strong communication and interpersonal skills.

? Ability to work independently and collaboratively within a team.

? Detail-oriented with strong organizational skills.

? Familiarity with retail industry processes and requirements is a plus.