Ayuda Business Management Solutions Inc. – Taguig, Metro Manila
IT Director - BPO Qualifications: A bachelor's degree in computer science, information technology, or a related field.10+ years of progressive experience as a technology officer or in a similar senior technology leadership role, preferably in the BPO, Contact Center, or Outsourcing market.Demonstrated success in managing IT infrastructure, IT budgets, software development, and systems architecture.Deep understanding of technology trends, best practices, and the BPO market's technology landscape.Extensive knowledge of software development methodologies, infrastructure management, and cybersecurity best practices.Experience driving digital transformation initiatives, leveraging cloud technologies, and implementing data-driven decision-making.Strong strategic thinking and the ability to translate business objectives into effective technology strategies.Excellent leadership and team management skills, with the ability to inspire and develop high-performing technology teams.Proven track record of successfully leading large-scale technology projects, delivering results on time and within budget.Strong analytical and problem-solving skills, with the ability to leverage data and insights for informed decision-making.Preferred Skills and Qualifications: A master's degree in computer science, information technology, or a related field.Relevant certifications such as ITIL, PMP, AWS, and/or CISSP.Ability to think tactically and translate business objectives into technology initiatives.Proficient in risk mitigation and data security of digital assets.Knowledge of regulatory and compliance frameworks relevant to the BPO market.Familiarity with Agile and DevOps methodologies for software development/delivery.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior executives.Proven ability to navigate complex technology landscapes and align technology initiatives with business objectives.Responsibilities: You will be responsible for executing a comprehensive technology strategy that aligns with our business goals and supports our growth plans. You will supervise all technical aspects of the company, accelerate digital innovation within an outsourcing organization, and lead technical staff to ensure that products and services are developed efficiently.
Develop and execute a comprehensive technology strategy tailored to the company's business objectives, scalability, and operational efficiency.Create and manage the technology budget, optimizing resource allocation and ensuring cost-effective solutions.Oversee the design and implementation of robust technical architectures, ensuring alignment with business goals.
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