It Service Desk

**IT Service Desk**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by the customers
- Walk the customer through the problem-solving process
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Attend trainings required to improve customer service
- Help analyze pareto of issues, root cause, and propose improvements
- Attend regular meetings with the IT Service Desk Man

**Qualification**:

- Must be open for Project Based employment contract 1yr guaranteed renewable
- Must be willing to work on a shifting schedule (morning, mid and night)
- Amenable to work in Zeta Tower, E. Rodriguez Jr. Ave. (C5), Bridgetowne, Quezon City
- Must have at least 6mos to 1yr IT Service Desk / Technical Support / Customer Service Experience

**Job Type**: Fixed term
Contract length: 12 months

Schedule:

- 8 hour shift

Application Question(s):

- Are you willing to work in Quezon City?
**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 1 year (preferred)