It Service Desk

Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary

**Salary**: Php15,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Calamba City, Laguna: Reliably commute or planning to relocate before starting work (required)