It Service Desk Coordinator - Cebu

Details of the offer

Job Title: IT Service Desk Coordinator
Contract Duration: 6 months
Schedule: Rotating shift
Work Arrangement: Onsite
Location: Cebu
Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance


Responsibilities: Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.Oversee the day-to-day operation of your assigned team and ensure that department goals, such as service level, quality, and staffing, are met. Adjust schedules as needed to meet Service Level Agreements.Continuously check for accuracy of results.Drive a culture of continuous improvements, new approaches, and personal excellence.Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their client.Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable.Develop and audit quality assurance strategies to ensure the delivery of world class service.Interview candidates for new positions.Ensure personnel issues are dealt within a timely manner, including disciplinary actions.Take escalated issues from customers.Applies understanding and knowledge of information systems products and services to assist users.All other duties as assigned. Additional Qualifications: 2 – 3 years working experience in a Technical Help Desk Environment in a Supervisor support role to a large customer base.1 - 2 years' work experience in customer services environment in a Supervisor support role or having equivalent kind of skills experience1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7,10 OS, MS-Office 2013 and 2016 (Office 365).Outcome oriented with a commitment to achieving personal, client and company goals.Ability to work in a fast paced environment and maintain focus on key priorities.Strong understanding of the call center environment and the key levers to enhance performance.Must be able to work independently.Must be able to work a flexible schedule to accommodate DR situations during off hours.Strong interpersonal skills.Strong Leadership skills.Disaster Recovery (DR) experience is a plus.Strong customer service skills.Ability to understand and follow oral and written instructionsStrong English (verbal and written) skills.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Requirements

Software Engineer (Full Stack)

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that includ...


Siteminder - Philippines

Published 18 days ago

Data Analyst At Fella Health (Remote, $18.5K/Yr - $25K/Yr + Equity)

About Fella HealthFella Health helps middle-aged men live 10 years longer. We are the telemedicine clinic for bigger guys, worldwide. We use medical weight l...


Fella Health (Yc W20/S21) - Philippines

Published 18 days ago

Technical Chat Support

Join our team as a Technical Chat Support professional. In this full-time role based in Cebu Central Visayas, you will be providing exceptional customer serv...


Torch Solutions - Philippines

Published 18 days ago

Technical Support Representative For Iqor Cavite

"please attached your cv or resume with email, phone number, home address and your full name" Got 6 months or more technical support experience? Get hired a...


Hr1001 - Philippines

Published 18 days ago

Built at: 2024-11-23T01:15:45.778Z