It Service Desk Analyst L1 - Cebu City

Details of the offer

Helpdesk Analyst may perform one or more of the following:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and
resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

All other duties as assigned.



Additional Qualifications:

1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.

1 - 2 years' work experience in customer services support or having equivalent kind of skills
experience, soft skills a must.

1 - 2 years' experience supporting the following hardware and software: Hardware: PC,
Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).???????

Must be able to work independently.

Strong interpersonal skills.

Strong analytical skills.

Strong customer service skills.

Ability to understand and follow oral and written instructions.

Strong English (verbal and written) skills.

Typing skills essential


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Junior Front-End Developer

We're seeking a Junior Front-End Developer to support our Project Lead during the pre-launch phase. You'll be instrumental in building program interfaces usi...


Atelier Lumikha - Philippines

Published a month ago

Hr Specialist For Imus Cavite

Job Title: HR SpecialistScope and General Purpose of Job:Responsible for providing a human resource generalist function.Consult with executive on decisions r...


Dempsey Resource Management Inc. - Philippines

Published a month ago

Job Profile Service Delivery Ops Senior Analyst

JOB DESCRIPTION: Communicate with client customers via voice to help resolve the issues being faced.Access the company's internal systems to obtain and extra...


Neksjob - Philippines

Published a month ago

Frontend Developer (Work-From-Home Set-Up)

COMPANY PROFILE: Digital creative studio and software development company with 6 branches across Japan, Vietnam, Cambodia, and the Philippines, employing ove...


J-K Network Services - Philippines

Published a month ago

Built at: 2024-11-11T13:43:02.868Z