Description
: The IT Service Delivery Lead manages teams of technologists with a focus on facilitating the team operations to ensure all deliverables are executed in accordance with service levels agreed with the Business Unit.
Key Responsibilities: Effectively formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit. Effectively manage daily operations of the team assigned by coordinating efforts with peers onsite and offsite. Establish strong ITIL-based process governance across the teams managed. Drive operational efficiencies and cultivate innovative mindset among team members. Build and maintain high performaning teams Provide coaching & guidance for technologists to increase engagement and drive productivity Execute on resource planning and support career development activities Responsible for Governance, Reports, and Continual Improvement. Ensure compliance to work process standards and guidelines. Other Duties and Responsibilities assigned by the immediate manager. Qualifications: Bachelor's Degree in Computer Science, Engineering or related field 5 or more years of IT Experience Preferably with previous leadership experience in IT industry Experience in any of the following technical skills:Information Security / CybersecuritySystems/Applications DeliveryPlatform ServicesSoftware or Data EngineeringDevOps Engineering Proven leadership & people/talent management capabilities. Excellent escalation handling, coaching, planning, organizing and performance management skills. Able to build and maintain honest, ethical and fair relationships with direct reports, peers, and supervisors. Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements Demonstrated project management & planning skills; balances strategic skills with tactical execution skills Strong analytical & metrics management skills Strong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively at all organization levels. Proven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse internal and international customer base Amenable to work on designated shift schedule (mostly mid and/or night shift ) Amenable to work on a hybrid set-up (3x onsite per week); office is located in UP Ayala Technohub, Quezon City About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer