It Operations Engineer I Angeles City, Pampanga

As an IT Operations Engineer I, you'll support and maintain the IT infrastructure, applications, and endpoints that enable our global team. You will manage SaaS services, assist with network setup and changes, handle IT requests, and troubleshoot issues for our users.
Key Responsibilities:
User Support: Act as the first point of contact for IT issues, helping users with account administration, hardware, software, and application problems.Application Support: Support SaaS services like Google Workspace, Okta, Jira, and Slack.Network & Security: Assist in maintaining network infrastructure, including firewalls and VPN configurations.System Monitoring: Monitor IT systems and respond to incidents to ensure uptime and performance.Inventory Management: Maintain IT assets and work with vendors to restock equipment.Service Management: Respond to service desk tickets within agreed SLAs.IT Compliance: Assist in audits and periodic account reviews.Automation: Help streamline tasks using automation tools like Workato.Required Skills:
Basic knowledge of managing SaaS services.Understanding of networking (TCP/IP, VPN, DNS, DHCP).Familiarity with endpoint management tools (Workspace One, Kandji MDM).Strong problem-solving and organizational skills.What We Offer:
Collaboration with a diversified group of individuals.Competitive salary and benefits.Professional growth opportunities including certifications.Exposure to global IT infrastructure and innovative technologies.This position reports directly to our IT Operations Lead in the Philippines.

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