The IT Operations Associate will act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
**Responsibilities**:
- Address incident and service request tickets
- Provide on call support
- Maintain administrator level remote access on our supported servers
- Automated monitoring of server availability, capacity and performance
- Operating systems configuration changes
- Implement change requests in the Unix environment
- Administer and maintain clients' IT systems infrastructure, deal with servers, databases, network and Cloud
- Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and other continuous improvement initiatives
**Qualifications**:
- Bachelor's Degree in Computer Engineering, Information Technology or other related courses
- Fresh Graduates are highly encouraged to apply
- Knowledgeable in Back Up and Recovery Management and Server Operating Systems
- Knowledgeable in Network administration, operations & maintenance troubleshooting
- Knowledgeable in Service Support, Service Delivery, IT Service Management, IT Operations
**This position is in office-based work set-up with shifting schedules and will be doing end to end support with calls.
Office location will be discussed on a later part of the recruitment process.
F**or any questions or clarification, please contact your assigned recruiter.
**
**Join our high-performing team and enjoy these benefits**:
- Accenture believes that people do their best work when they are their best selves!
So, we have innovative programs that help our employees balance a successful career with a healthy lifestyle involving family, friends and the community.
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding.
We recommend preparing the requirements early to ensure on time boarding.
Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member's Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift