Job Summary
Enhance the productivity of the company by providing a smooth-running IT and telecommunications infrastructure; maintain and improve the technical systems of the company as well.
Duties and Responsibilities
Provides technical assistance off-site and onsite by:
? Monitors, maintains, and improves the functionality and efficiency of the company systems and networks.
? Implements network security measures.
? Provides technical support to users; troubleshoot hardware, software, telecommunications problems, or any other computer-related issues or requests.
? Installs and updates company software and hardware as needed; prepares & monitors the inventory of the computer hardware (desktop & laptops)
? Anticipates and reports the cost of replacing or updating computer items.
? Repairs and replaces equipment as necessary.
? Test equipment and new technology.
? Install and configure software and hardware systems and services
? Manage and monitor system and network performance to ensure that everything is running smoothly
? Troubleshoot problems reported by users, including diagnosing and fixing hardware or software issues
? Maintain security policies and ensure that systems and data are protected against unauthorized access
? Ensure that backups and disaster recovery procedures are in place and working effectively
? Perform regular maintenance tasks, such as updating software and operating systems, installing security patches, and monitoring disk usage
? Monitor and analyze system logs to identify potential issues or security breaches.
? Other IT related tasks may be given from time to time.
? Assisting in planning and/or strategizing the achievement of the KPIs; and
? Taking positive actions, enthusiasm, involvement, coordination, and commitment to achieve the company's goals and objectives
? Performing other related duties and responsibilities as may be assigned by top management from time to time.
Requirements:
- Graduate of Bachelor's/College Degree in Information Technology or any related course
- Certification/ Training on some of our solutions portfolio (if there is any)
- With at least two (2) to three (3) years of related work experience