Duration: Atleast 3 months
Shift: 7PM (PHT) onward
Position Overview We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.
Key Responsibilities User Support: Help users with hardware, software, and network issues. Troubleshooting: Identify and fix problems with computers, printers, and other devices. Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution. Software Installation: Assist with installing and updating software on user devices. Hardware Setup: Set up and configure new computers and peripherals. Documentation: Update technical documents and user guides. System Maintenance: Help with routine tasks like software updates and backups. Asset Management: Assist in tracking and managing IT equipment. Qualifications Education: Currently studying or recently graduated in IT, Computer Science, or a related field. Technical Skills: Basic knowledge of computer hardware, software, and networking. Problem-Solving: Good at analyzing and fixing issues. Communication: Clear verbal and written communication skills. Customer Service: Friendly and helpful attitude. Team Player: Able to work well alone and with a team. Attention to Detail: Careful and accurate in your work. Preferred Qualifications Experience: Previous helpdesk or tech support experience is a plus. Certifications: CompTIA A+, Microsoft Certified Professional, or similar. Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office. What We Offer Hands-On Experience: Real-world IT experience. Mentorship: Support from experienced IT professionals. Skill Development: Grow your technical and soft skills. Networking: Connect with industry professionals. Future Opportunities: Possibility of future job offers for top interns.