It Helpdesk

A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses
- 2 years previous IT Service Desk and/or technical support experience preferred
- Strong analytical skills
- Good problem-solving skills
- Good computer troubleshooting skills
- Willing to work during holidays and weekends, and shifting schedule
- Computer literate especially on Microsoft office
- Can perform technical phone support (1st level support)
- knowledgeable in
- Service Call Monitoring and Updating.
Must have the ability to record all activities taking place in a project or in a Service call on time and detailed
- oriented
- Excellent verbal and written English communications skills
- Great Customer Service skills
- Ability to multi-task and adapt to changes quickly
- Understanding of support tools, techniques, and how technology is used to provide services including the ability to extract and provide reports on the given deadline
- Handle and manage service requests
- Highly organized with self-disciplined

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**Job Types**: Full-time, Fresh graduate

**Benefits**:

- Health insurance

Ability to commute/relocate:

- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)