It Helpdesk

Job description

**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user's satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system

**REQUIRED SKILLS**
- Graduate of bachelor's degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools.
The service desk must be able to accurately capture the customer's concerns and log accordingly into ticketing system.
- **Amendable to work in Paranaque City**:

- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parañaque City: Reliably commute or planning to relocate before starting work (required)