MedSpecialized, Inc. is looking for an **IT Helpdesk**!
**General Description**:The IT Helpdesk is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.
**Work Schedule and Arrangement**:Shifting schedule, Office-based Setup
**Office Location**: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
**Responsibilities**:
- Take care client calls and transfer to designated department if necessary
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by the clients
- Escalate issues encountered if further troubleshooting is needed
- Coordinate with internal teams depending on clients' requests
**Requirements**:
- At least 3 years work experience in IT and customer support role
- Preferably a graduate of IT related courses: IT, CompSci, Computer Eng'g graduates, ECE, IE
- Undergrads also accepted but must have extensive IT/Technical background and experience
- Knows basic hardware and software troubleshooting
- Must be knowledgeable to Windows OS and Servers
- Have idea on server remote environment and set ups
- Flexible on switching working hours
- Easy going and independent
- Can work with lesser lesser supervision
- Experience is BPO industry is a great advantage especially if having experience working in technical support field
- Physically fit to work in a BPO setting
- Willing to work in our Cebu IT Park office
- Willing to work during holidays and weekends
**Salary and monetary benefits (in PHP)**:
- Monthly salary of 20,000 - 25,000
- New hire bonus of 5,000
**Perks and other benefits**:
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from Outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
**Our Recruitment Process**:
2.
General Assessment
3.
Initial Interview (Virtual)
4.
Final Interview (Virtual)
5.
Job Offer
6.
Training
**Disclaimer for salary ranges**: Salary ranges may not be applicable to all.
Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
**PRO TIP**: prepare for that interview and impress the hiring managers!
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- IT customer support: 3 years (required)