Technical Operations Specialist responsibilities, but not limited to: Helpdesk End User Support Provide remote helpdesk support to affiliate employees. Including but not limited to supporting the following platforms: Microsoft Windows, MacOS, Android, and iOS Microsoft 365, including all Microsoft 365 apps; Outlook, Teams, Excel, Word, and others. Remote Desktop support using Connectwise Automate Endpoint - SentineOne Proofpoint Adobe All major browsers Other applications Network support Remotely assist with network maintenance, troubleshooting, modifications, and upgrades of all facilities, including its affiliates. Including, but not limited to Supporting Fortinet Fortigate Gateways, all high availability setups Microsoft 365 Entra, Intune, Exchange Online, Pureview Microsoft Azure servers Migrating to new network platforms as needed Pre-Sales Support Assist pre-sales engineering team, sales teams, and customers Wi-Fi coverage heat map design using tools, such as Ekahau, and others Generate sample BOM lists with the assistance of the pre-sales engineering team Post-Sales Support Mikrotik post-sales support to customers after they purchase a Mikrotik product Support other products RMA Process Monitor RMA requests RMA Process Monitor RMA requests Create RMAs, VRAS Technical Operations Department Administrative Tasks Monitoring user/customer requests Connectwise Automate and shared inbox email Assistance with department process documentation, including user, network, RMA, and support processes Assisting with Al training and validation Assisting documenting department procedures Other duties as assigned by the manager The focus will be on end user and internal network monitoring and support, other responsibilities not limited to the list above will be assigned during downtime. Proven experience in an IT Helpdesk or technical support role. Strong understanding of computer hardware, software, and networks. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft) are an advantage. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.