Job description
**Key Responsibilities and Accountabilities**
- Build rapport and elicit problem details from users.
- Perform on-boarding and off-boarding process.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Train and collaborate with other team members
- Ensure all incidents, issues and changes are recorded.
- Undertake other tasks as assigned by supervisor and management
- Provide support for all IT related projects.
**Skills, knowledge, qualifications required for job Technology Skills**
- Microsoft Windows Server 2012 / 2016 administration
- Microsoft Windows 7 though to Win 10 installation and troubleshooting
- Microsoft Office 2007-2019 / Office 365 / Windows 365 installation and troubleshooting
- Cisco IP Telephony / VOIP
- Microsoft Outlook installation, administration, and troubleshooting
- Basic network troubleshooting using ping, tracert and other command
- Printer troubleshooting and management.
- Remote access.
**Soft skills**
- Team player
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Exceptional written and oral communication skills.
- Ability to deal professionally with users.
- Ability to communicate technical information to none technical users
- Outstanding troubleshooting skills
- Good time-management skills
- Ability to multi-task
- Strong documentation skills.
- Proven analytical and problem-solving abilities.
- Highly self-motivated and directed.
- Keen attention to detail.
- Ability to work on own initiative and without constant supervision.
**Benefits**:
- Flexible schedule
Schedule:
- 8 hour shift
- Fixed shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Biñan City, Laguna: Reliably commute or planning to relocate before starting work (required)