It Help Desk Support

**ATOMIT** is a privately held corporation focused on information technology solutions and integrations.
It currently drives Digital Space in various channels such as cloud, mobile, SAAS, and similar progressive mediums.
Managed and consulting professional services are its premium on-demand industry customer value-add.
**Key Employment Benefits**:

- Medical Care & Hospitalization (HMO)
- Health, Life Insurance
- Paid Vacation and Sick Leaves
- Dental Care
- Performance Bonus

**DUTIES & RESPONSIBILITIES**
- Reviews, analyzes and resolves user ticket requests on hardware, software and network related issues
- Investigates and interviews to diagnose root causes of the problems reported in ticket cases
- Follow up with clients on the issue closure and if the resolution permanently addresses the issue
- Defines alternatives or options if initial solution is not able to address the issue
- Documents the case procedures and generates step by step instruction for users if needed to simplify the case

**QUALIFICATIONS**
- Familiar with any Service Desk or Helpdesk System to capture user requests and its status, preferably ServiceNow ticketing tool
- Knowledge in Active Directory and Office 365 configuration
- Ability to perform remote troubleshooting with Excellent communication in English, written or verbal
- Customer Oriented Attitude

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)