It Associate

LOCATION: Sr. Ave, Quezon CityQualifications:- A graduate of IT or any related course- With at least 6 months or 1 year of experience as a Service Desk or similar role- Knowledgable about the ticketing system- With good communication skillsResponsibilities:- Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailboxes.- Logged all requests received on the ME SDP Ticketing System and continuously monitored status.- Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.- Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.- Monitor and update the status accordingly as deemed necessary.- Receives and handles service requests, following agreed procedures.- Promptly allocates calls as appropriate.- Logs incidents and service requests and maintains relevant records- Maintains records, informs users about the process and advises relevant persons of actions taken.