It Asset Analyst

*Manage all IT hardware asset request and incident tickets received, including ticket closure once requests are fulfilled
*Manage IT hardware and software asset related chat and email queries from users
*Perform daily tasks of preparing hardware asset for deployment to users
*Communicate with users for hardware asset delivery confirmation
*Gatepass request and approval coordination for hardware asset movement
*Processing of IT asset acknowledgement form; creation, send to user, and monitor return of signed form (new and backlog completion)
*Process retrieved/ returned hardware asset from users
*Coordinate with vendor technician for hardware asset repairs, warranty claim and request for parts replacement
*Receive and process purchased hardware assets, including physical asset tagging prior to deployment
*Updating of IT hardware and software asset inventory
*Updating of Daily Endorsement Trackers
*Assist in physical asset inventory
*Updating of open and pending request and incident tickets (backlog completion)
*Creation of centralized software asset inventory – coordinate with stakeholders to complete all required information per software asset
*Creating and updating IT asset management process work instructions
*Other related functions and special projects that may be assigned as needed