It Asset Analyst

Manage all IT hardware asset request and incident tickets received, including ticket closure once requests are fulfilledManage IT hardware and software asset related chat and email queries from usersPerform daily tasks of preparing hardware asset for deployment to usersCommunicate with users for hardware asset delivery confirmationGatepass request and approval coordination for hardware asset movementProcessing of IT asset acknowledgement form; creation, send to user, and monitor return of signed form (new and backlog completion)Process retrieved/ returned hardware asset from usersCoordinate with vendor technician for hardware asset repairs, warranty claim and request for parts replacementReceive and process purchased hardware assets, including physical asset tagging prior to deploymentUpdating of IT hardware and software asset inventoryUpdating of Daily Endorsement TrackersAssist in physical asset inventoryUpdating of open and pending request and incident tickets (backlog completion)Creation of centralized software asset inventory – coordinate with stakeholders to complete all required information per software assetCreating and updating IT asset management process work instructionsOther related functions and special projects that may be assigned as needed