It Application Support Associate

Resposibilities

Responsible for product/technical support.
Contributes expertise in testing upgrades and new releases from a client perspective.
Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
Qualifications

Bachelor's degree in an IT or Data Science field or equivalent education/experience.
Background in service desk and customer base support setting.
6 months to 1 year of customer support within an IT setting fresh graduates may be considered.
Those without or who have an incomplete degree can still be considered if they have the corresponding work experience or skills set.
Ability to collect, analyze and summarize data to prepare clear reports
Strong MS office (Word, Excel, PowerPoint).
Must be willing to work the night shift (shifting schedule).
Fresh graduates are welcome to apply.
Resposibilities
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education, and installation assistance troubleshoot tech-spe