RESPONSIBILITIES:
Application Support
- Provide L1 & L2 technical support for .NET applications with a strong focus on SQL Server DB.
- Diagnose and troubleshoot application issues, ensuring timely resolution to meet service level agreements (SLAs).
- Collaborate with development teams to escalate and resolve complex technical issues
DB Management
- Monitor, maintain, and optimize SQL Server databases to ensure optimal performance and reliability.
- Execute database queries, scripts, and stored procedures for data extraction and manipulation.
- Perform routine database maintenance tasks, including backups, restores, and index optimization.
Incident Management
- Log, track, and manage support incidents using a ticketing system.
- Communicate effectively with end-users, understanding their requirements, and providing clear and concise resolutions.
- Document troubleshooting steps and resolutions for future reference and knowledge sharing.
Collaboration
- Work closely with development, testing, and infrastructure teams to ensure seamless application deployment and operation.
- Participate in cross-functional teams to contribute to the improvement of applications and support processes.
Proactive Monitoring
- Implement and maintain proactive monitoring solutions to identify potential issues before they impact users.
- Develop and maintain monitoring dashboards and reports to provide insights into application and database performance.
Knowledge Sharing
- Stay current with industry best practices and emerging technologies related to .NET development and SQL databases.
- Share knowledge and provide training to colleagues, promoting a culture of continuous learning.
QUALIFICATIONS:
BS in Computer Science, Information Technology, or related field.
Proven experience in supporting and troubleshooting .NET applications and SQL Server databases.
Strong knowledge of PL/SQL, T-SQL, stored procedures, and database performance tuning.
Familiarity with application deployment processes and version control systems.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Tech Stack (Must Have)
- Language: .NET (C#, ASP, .NET Core, .NET Foundation)
- DB: SQL, Oracle
- Front End: HTML, CSS, JavaScript (React, Angular)
- RESTful API
- IDE: Visual Studio, MS SQL Server, Oracle SQL Developer, Toad, Notepad++
- Version Control: Git / GitHub
- Cloud Services: AWS
Tech Stack (Optional)
- Language: Java
- Containerization & Orchestration Eg. Docker, Kubernetes
- Logs & Monitoring Eg. App Insights / ELK Stack
- Code Quality Tools Eg. SonarQube
- CI / CD Eg. Jenkins
- Testing Framework Eg. NUnit, JMeter
Willing to Work in Alabang Muntinlupa for Hybrid Work Setup (3 Days Onsite - 2 Days WFH)
Contact Based Employment for 1 Year (Chance to be absorb depending on Performance)
