Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.
Within ISG, Client On-Boarding is a common global onboarding function for ICG Markets that strives to provide the best client experience amongst our competitors, capable of enabling any client type,in any region to trade any product against any entity efficiently. This role will report into a team lead.
Job Background/Context: The ICG Markets Client Onboarding team is a global, cross-asset class organization responsible for both the client experience during the onboarding process and the overall quality of any new client/customer data. Client Onboarding is part of Citi's Information Services Group (ISG)
This is a high profile function with high interaction with our external clients and internal partners including:
Capital markets Sales KYC Compliance Legal Credit Accounts Control Operations Middle Office Settlement Ops Responsibilities: Processes client's requests related to the system set up including signatories' updates and documentation lodgment. Co-operates with internal partners to perform systems maintenance based on documentation related to accounting opening and maintenance processes. Provides response to client and internal inquiries. Prepares documentation for archiving. Applies appropriate bank's regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents. Documents operation procedure updates. Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels. Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process. Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing. Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements. Assists in the implementation of validated process improvements. Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses. Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems. Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous experience in financial services preferred. Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking. Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken). Education: Bachelor's/University degree or equivalent experience Work rights The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Graduate Success Stories Graduate stories I love my job because I get to interact with people from diverse backgrounds and nationalities. It hones my communication skills as I adapt to different ways of speaking and interacting. Assistant Manager and Data Management Analyst at Citibank PH
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