**Tasks & Responsibilities**:
- Atechnical expert in area of responsibility and can ensure operations requirements are understood and met by key business partners, team members and stakeholders
- Operationally lead in problem resolution for various backend processes for Operations relating to Aftersales Service Parts Forecasting, Planning and system tools development.
- Timely tracking of performance and analytical reports development.
- Other ad-hoc and new requirements initiated by HSPO Aftersales organization.
- Analyze and Interpret data for reporting requirements, identify gaps in the process and provide achievable and sustainable solutions.
- Understand local and business trends, environment changes that impact inventory forecasting and planning operations, including peaks and valleys in the parts demand history.
- Ensures compliance with GM Corporate policies and external regulatory requirements
- Interact and assist internal and external stakeholders in various requests within scope of work, including audits on the correctness and accuracy in reporting their performance metrics in compliance to CCA Supply Chain Global Metrics Definition.
- Meet agreed upon SLAs/KPIs and serve as key contact for escalation and resolution in relation to performance of the team
- Has strong control focus - identifies and drives resolutions to issues (operations deficiency, suppliers' delivery performance, accuracy in master data maintenance, etc) within their respective area
- Identify, lead and implement process improvements to drive quality in performance review and compliance within their respective area.
- Frequent contact with others outside of work group to accomplish tasks
- Actively participates or Lead Special Projects
- Investigate and report to manager any inconsistencies with the process
- Identify non-value adding processes and suggests or seeks solutions
- Identify opportunities for process improvements; digitization to provide data visualization and tracking
- Report and coordinate with SAP IT Support Team to verify any system malfunction, data flow and system reporting functionalities
**Additional Job Description**
**Experience**:
- Bachelor of Science Graduate in Engineering/Supply Chain/Business Management
- Preferably with 6-8 years of working experience in operations
- Experience working in a multinational organization and working with colleagues internationally
- Advanced domain knowledge of Materials operations related processes (Supply Chain, Order Management and Inventory Forecasting & Planning in Automotive Spare Parts for Aftersales)
**Technical Knowledge Requirements**:
- Adeptness and proficiency to understand, interpret and compare relationships between Actuals, and Forecasts
- Advanced Supply Chain and Order Management understanding
- Advanced Warehousing Operations knowledge
- Basic Automotive industry knowledge
- Knowledge in Enterprise SAP MM/CRM/EWM knowledge
- Advanced MS Excel, Access and Databasesskills
- Knowledge in reading SQL program logic in databases
- Understand Service Parts Engineering Changes, Replacements impacting in inventory planning
**Non-Technical Skills & Competencies**:
- People Management and Work Collaboration
- Problem Solving
- Meticulous to details
- Integrity and Trust
- Customer/Client Service Mindset
- Strong analytical ability to solve unusual and difficult issues
Flexible on adjusting work hours to accommodate with HSPO working hours
**Important note**:early day shift
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We aspire to be the most inclusive company in the world.
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.
Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.
We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.
We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.