Qualifications: University degree ideally in Computer Science, Computer Engineering, Information Technology or equivalent3-5 years of experience working in Technology/Travel/Airline IndustryGood experience in product implementation and integration, data integration, testing and validation, process improvement and service designGood understanding and experience of Network systems, database, writing and technical documentationExperience in project managementKnowledgeable and familiar with Travel/Airlines Product Solutions and Technologies (Amadeus, etc.)Good understanding/expertise of XML structureGood understanding of SQL/DBMSGood understanding/expertise of Webservices interfacesExperience in writing and maintaining technical documentationAmenable to work in midshift schedule. Flexibility to attend early morning calls or late evening meetingsJob Scope: Pre-sales: Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)Implementation & Consulting: Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slotsFor each new project, validate the consistency of the scope and raise warning/recommendation when applicableManage implementations until launch in production, ensuring proper communication to customers or Amadeus teamsDefine and maintain implementation questionnaire and explain it to our internal stakeholders for them to gather all information required from customer before starting implementationConfigure the platform correctly, including opening tasks to other teams if requiredEnsure relevant validation (could be unit test, e2e test, UAT and pre-production)Monitor launch in production (transition period), react quickly in case of issueCreate and send relevant deliverables when project is completed with customersProvide advice/consulting to customers for their integration activities between Amadeus systems and customer systemsProvide functional support and problem resolution within the overall integration projectEstablish and manage the product/solution integration scheduleSupport Integration activities during the implementation projectProvide formal integration status, KPIs and customer feedback reporting to ManagementPerform final sign-off prior to implementation in productionPost integration & Post implementation Consultancy: Ensure product high level adoption by the customers in providing appropriate assistance on the daily activitiesMake sure customers make the most of the Amadeus products / solutionsIdentify and prioritize critical issues, problems and root causesPresent results in client meetingsIdentify potential upsell activities for consulting and optimization missionsProcess Improvement: Propose & follow-up Internal processes improvementIdentify & recommend Internal tools/techniques for further process automationService Design: Punctually, the specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:Contribute to the creation of User Stories corresponding to predefined high-level Serviceability RequirementReview product specification ("Service" section)Contribute to the validation of serviceability deliveries within the feature teamBuild, store and track Services DocumentationImplementation Guides, Cookbook, How To, …SharePoint/Confluence repository updated with all key documentationCreate and maintain a serviceability matrix – details product functionalities ready to be industrializedProvide regular status to the line to ensure global coverage and foster synergies within the Construction DomainTransfer knowledge to Implementers globally
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