Description Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Inside Service Sales Representative We are looking for an experienced Inside Service Sales Representative to help us unlock further commercial value for our business. What will you do? The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing, building and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts. Essential Responsibilities: Manage assigned Accounts Customer qualification and platforming Research contact and identify/plan key initiatives Be the Single Point of Contact for the assigned accounts Develop and maintain relationship with customer Answer customer questions and educate on all SE services report on sale and margin of accounts Build and manage FS Opportunity Pipeline Analyze & qualify opportunities in BFO Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts. Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads Develop cross-selling between Line of Businesses service offer Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country Quote and close the deal for standard services offer Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities Keep up to date the data of Installed Base of the customers Document all records of customer history in BFO. Respond on-time and on-quality to On-demand requests from the customers Main interactions: Customers, FS Operational Marketing, CCC, Outside services sales, Order Management, FS Operation Key Success Factors: Close collaboration with Outside Services Sales for complex on-demand sales Reactivity on FSR and CCC opportunity generation. Regular collaboration with FS Operational Marketing Leader for thorough understanding of Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months. Qualifications - External Who would be successful? Education: Bachelor's/College Degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent Experience: 1 to 3 years experience in IS/ Field Service Representative/ Customer Care Soft skills: sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice is clear & understandable/ engaging & enthusiastic Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO. Familiarity with Schneider Electric products and services. Familiarity with phone, Internet, e-mail systems and social media Verbal and written communication skills Able to prioritize and manage multiple tasks and build customer relationships. Successfully complete assigned training paths and successfully engage in technical sales conversations. Amenable to working on day-, mid- or night shift Language skills: must be fluent in English About Services As a customer-centric organization, Schneider Electric is a trusted advisor to help customers increase asset reliability, improve total cost of ownership and drive customers' enterprise's digital transformation towards sustainability, efficiency and safety.
