Inside Account Manager (So2)

Description

**IAM Job Responsibilities**:

- Work collaboratively and effectively with the Customer Success Manager.
- Keep commitments (standards, KPI's etc) while working within the PA core values.
- Work productively with other teams and team members, focusing on the Clients objective, while taking into account, standards and processes of the team(s).
- Commitment to use PA systems and standards.
- Provide proposals that include the return on investment/payback the client can expect.
- Act as a coordinator for the client and PA to ensure issues/concerns of the client are effectively addressed internally.
- Identify and handover any relevant sales opportunities to the business development manager to pursue (currently defined as opportunities greater than $30k in revenue to PA, excluding SupportPlus).
- Team leaders have committed that these outcomes will be used when implementing.
- Religious use of internal CRM system.
- Good use of SOLO for managing client information.
- Resolve client and/or PA payment/invoice issues ensuring no customer has an account outstanding beyond 60 days.
- Have relevant reports accurate (i.e.
KPI's and statistics for the IAM meetings).
- Be innovative, provide suggestions on improvements in our processes.
Description

**IAM Job Responsibilities**:

- Work collaboratively and effectively with the Customer Success Manager.
- Keep commitments (standards, KPI's etc) while working within the PA core values.
- Work productively with other teams and team members,