Description Why choose Manulife? Competitive salary packageHMO on the first day with free dependentsRetirement benefitsMerit IncreasePerformance BonusGlobal network of industry expertsExtensive training resourcesThe Opportunity The Infrastructure Reliability Engineer provides tier one technical support for the operation of the Global Operations Command Center in Quezon City, Philippines, in accordance with established goals and procedures. The analyst will complete activities associated with providing the 24/7/365 operations required to maintain Manulife's infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.
As part of a 24/7/365 operation, this is an office-based shift role. Shift patterns are based on 11-hour shifts alternating between early and night shifts. Shift patterns may change or revert to 8-hour shifts as management and business needs change.
Minimum Requirements to Hire: EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to applyEXPERIENCE: 1-3 years of relevant experienceSCHEDULE: 24x7 rotating shiftLOCATION: Amenability to work in U.P. Ayala Land Technohub, Quezon CityWORK ARRANGEMENT: Full Onsite Set-upMinimum Skills to Hire: 1 to 3 years' experience in supporting applications in production environments running on Linux or Windows.ITIL v3 Foundation CertificationExperience in Microsoft AzureAZ900 Certification is a plusExperience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etcPreferably knowledge in SQL administration and IIS administrationDocumentation and administration skillsExperience in monitoring and basic troubleshootingKnowledge in Incident Management and Problem ManagementAutomation mindsetConfident in engaging with other teams in joint troubleshootingProfessional with good communication skillsRelevant experience from working in DevOps organizationsEager to learn and develop new skillsOn the Job you will: Monitoring infrastructure components on-premise and in the cloudPerforming daily system activitiesJointly with a team provide 24/7 operational services1st Level support for issues related to infrastructure including IaaS and PaaS componentsPerforms system checks and basic maintenance plansTroubleshoots system operating problems and determine the cause of system interruptionsAssist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasksAssist in the coordination and resolution of incidentsDocument proceduresOur commitment to you: Our mission; to be a part of making Decisions Easier and Lives BetterA leadership team dedicated to your growth and successA bold ambition and set of goals to be a leader in driving transformation in our industryOur best. Every day.About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer.
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