Information Technology Infrastructure Engineer (Remote) Information Technology Infrastructure Engineer | IntelligentTechnical Solutions | Philippines Job Description As an Alignment Engineer (IT Infrastructure Engineer/IT Systems Admin) at Intelligent Technical Solutions, you are expected to...
Login to continue Job DescriptionAs anAlignment Engineer(IT Infrastructure Engineer/IT Systems Admin) at Intelligent Technical Solutions, you are expected toperform Client standards and alignment reviews and work proactively towardsaligning Clients that are misaligned against our Company standards.Maintain & Develop Company standards and best practices. This positionreports directly to the Alignment Engineering Manager.Job ResponsibilitiesPerform Remote Standards and Alignment Reviews.Maintain, update, and phase out assigned Clients Standards templates astechnology or a client environment changes.Develop and maintain technical knowledge of assigned Clients'environments.Conduct thorough checking, updating and accuracy of Clients'information and documentation.Be responsible for upholding best practices and reportingrecommendations to the VCIO.Identify Client technical risk and collaborate with internal teamsappropriately.Contribute to the maintenance of the ITS Standards Library.Actively participate in the Standards and Alignment CommitteeDevelop both technical and business acumen relating to Clientsites.Proactively maintain and improve Clients' infrastructureremotely.Review project results for thoroughness, outcomes, documentation, andquality of execution.Maintain strong client relationships.Keep abreast of the development of relevant IT and telecommunicationsystems, hardware and software applications within the industry.Maintaining and keeping all assigned client documentation inorder.Assist in the training, mentoring and development of staff.Perform general office duties as required remotely.Liaise with, manage, and advise Clients, other consultants, andcontractors and attend meetings as required.Perform other appropriate duties and responsibilities as assigned bythe Alignment Team Manager.Adopt continuous learning and improvement processes in all aspects ofthe position.Implement, participate in, and promote Company Policies andProcedures.Job QualificationsExperience with Windows and Mac OS troubleshooting.Experience with Server 2012 to 2022.Experience with VMWare and Hyper V Virtualization.Experience supporting M365 and Azure.Minimum offive years experience in IT Supportor asimilar role.Basic knowledge of Firewalls, Switches, Network architecture, andtroubleshooting.Proficient in supporting MS Office, Adobe, Active Directory, backupsoftware, endpoint cybersecurity, mobile devices, and various businessapplications.Experience with Managed Service Providers (MSPs) is highlydesirable.Active Server Certifications are preferred.APTITUDE & INTERPERSONAL SKILLSStrong communication (written and verbal) and interpersonalskills.High level organizational, coordination and prioritization skills.Strong problem-solving skills and ability to learn newtechnologies.Show initiative when undertaking tasks.Able to work well both within a team environment and autonomously.Good task management and multi-tasking skills.High degree of confidentiality.High degree of punctuality.Ability to take, interpret and follow instructions.Client service orientation.Ability to work with staff at all levels of the Company.Committed towards undertaking duties efficiently with a strongattention to detail.Professional personal presentation.Awareness of and ability to work in accordance with Company Policiesand Procedures.Job KPI'sUtilization in/out departmentAmount of MRR managed# of clients managed# of completed Service Days# of completed Alignment Reviews# of Clients without a recent complete service dayJob RequirementsA home office set up that meets the following:A working computer with minimum of 8gb RAM, i5 Windows10 or macOS BigSur.Stable internet connection with at least 5mbps download andupload.A quality headset with noise cancellation feature for meetings.A mobile phone that has the capacity to install the MicrosoftAuthentication app.HD webcam2nd MonitorUPS (Uninterruptible Power Supply)if using a desktop (Notneeded if using a laptop)Note:If you don't have a UPS or a secondary monitor, thecompany is willing to cover the initial expenses for acquiring these items.The total cost will be deducted from your salary over a three-monthperiod.A very strong cultural fit the ITS way (Our core values will bediscussed during the interview)Excellent command of the English language both spoken andwrittenAble to work full time 40 hours a week –8:00AM to5:00PM, Eastern Standard Time (EST) from Monday to Friday.Able to pass our online behavior and cognitive assessments.Preferably withat least 2 of the following certifications:CompTIAA+, CompTIA Network+, CompTIA Security+, CCNAAble to provide NBI Clearance (for PH applicants).CompensationPay rate starts at$8.70/hrandvary by experience and location.BenefitsPaid US HolidayNight Shift BonusPaid Time Off (15 Vacation Days per year)Comprehensive Health Plans / HMO (Employee &Dependent/s)Life and Accident InsuranceAccident and Disability CoverageCompany-paid training and certificationHealth & Wellness ProgramDental & VisionSalary Advancement Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr
