Industry Consulting Manager

Job Responsibilities: 8+ years of experience in relevant fields.Preferred experience with Finastra Products such as Loan IQ and Trade Innovation.Perform post-implementation verification and provide support, including weekends as needed.Monitor issues raised, triage issues with users, analyze the issues, and provide feedback to the vendor.Work closely with developers to investigate and resolve issues.Adhere to strict SLA defined by the team.Collaborate with team members and business partners.Possess a deep understanding and problem-solving ability for various complexities.Create documentation to ensure the supportability of analysis, including FAQs and support documentation.Experience with SIT testing and UAT support for any issues.Knowledge of Agile methodology and scrum ceremonies.Ensure all sign-offs are obtained before promoting to production.Perform post-implementation checks.
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