Incident Manger

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field
At least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client, Vendor and stakeholder interactionA solid understanding of the ITlL Incident & Change Management processExperience and knowledge of change management principles, methodologies and toolsWillingness to render rotating shifts and should have no preference to schedulePossesses strong attention to detail, leadership, problem solving and analytical skillsHigh level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality managementResponds adequately to inquiries and complaintsManaged multiple high priority initiatives in a fast paced, highly technical environmentExperienced with any ticketing system, but experience in CASO ticketing tool is a plusAble to develop and provide SLA's and KPl'sITlL Certification is a plus