Immigration Document Paralegal Supervisor

Full job descriptionTitle: Immigration Document Paralegal SupervisorLocation: Full Time / Office-based (Ermita, Manila)Reports to: Operations ManagerRESPONSIBILITIES:Manage a team composed of 5-7 Travel/Immigration Document Paralegals.Monitor, review and ensure all tasks assigned to your Travel/Immigration Document Paralegals are completed and attended to on a daily basis using Communication tools and CRM.Listen to calls, check and read through emails of our Travel/Immigration Document Paralegals and clients to ensure quality and timeliness of our communication and responses.Coach every Travel/Immigration Document Paralegals at least once per week, document and record the coaching session and log the coaching logs via the coaching tracker.Attends call calibration sessions with the Quality team and provides feedback on team member's evaluation.Monitor and check the Calendar utilization of the team members.Provide weekly schedules of team members to WorkForce.Delegate appropriate tasks and responsibilities to Travel/Immigration Document Paralegals.Train new Travel/Immigration Document Paralegals in the Company's policies, procedures, and best practices.Conduct performance evaluations that are timely and constructive.Report any technical issues under the team. Ensuring the operations will not be affected and can provide troubleshooting if needed.Maintain productivity and healthy relationships inside the office.Monitor the attendance of the team. Conduct coaching and report to the Manager and HR any issues affecting the attendance of the team. This includes approval of leavesShare ideas for people and process improvements, drafts proposals.Qualifications:Supervising: 3 years (Required)Customer service: 3 years (Required)BPO: 3 years (Required)Job Type: Full-timePay: Php40,000.00 - Php60,000.00 per monthBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insurancePaid trainingStaff meals providedSchedule:8 hour shiftDay shiftMonday to FridaySupplemental pay types:13th month salaryAnniversary bonusBonus payCommission payOvertime payInterestedSend your CV to (HIDDEN TEXT)