Ijp | International Quality Assurance Outbound Specialist

IJP | International Quality Assurance Outbound Specialist Job Openings IJP | International Quality Assurance Outbound Specialist
About the job IJP | International Quality Assurance Outbound Specialist Main purpose of the job The international quality assurance outbound specialist is responsible for identifying improvement opportunities and ensuring consistent implementation of quality standards for our outbound operations.
Responsibilities and Duties Manage and engender a supportive relationship with the BPO quality teams to ensure quality is embedded within the outbound operations and to highlight opportunities for improvement.
Analyze quality metrics and align with BPO on actions to improve them if needed
Actively address process, knowledge, and skills improvement opportunities
Provide actionable data to various internal stakeholders as needed
Coordinates the quality reports for management staff review
Undertake duties of a general nature, or additional tasks, that may be required from time to time by the business
Play an integral role in improving the overall quality of conversions and help the outbound department achieve KPIs the Sales Operations Manager sets.
Qualifications and skills
2+ years experience in a global customer care quality team
Experience in measuring, analyzing, and tracking quality and customer care metrics
Exceptional analytical skills
Ability to multitask and successfully operate in a fast-paced environment
Must adapt well to change and successfully set and adjust priorities as needed
Able to identify improvement opportunities and easily translate them into actions
Excellent communication skills in writing and speaking
Proficient in using Google Suite. Preferably knowledgeable in data platforms such as Tableau and DataGamz.
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