To effectively implement various HR processes & practices for the process and thereby ensure high level of employee engagement and satisfaction
ORGANISATIONALCHART :
Vice President-BPO Operations – Head-HR – Manager/Assistant Manage-HR Senior Executive-HR Business Partner – Executive-HR Business Partner
PRINCIPLE ACCOUNTABILITIES: EXPECTED END RESULTS MAJOR ACTIVITIES
Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT
Focus group discussions
1x1 with at least 2 employees a day
2. Ensure compliance to labor laws Checking of documents related to a case or investigation
Monitor progress of disciplinary cases and ensure closure within 2 weeks
Review of policies and processes
3. Implementation of the Discipline Policy and Code of Conduct
Review of corrective action tracker – at least monthly
4. Attrition at 5% or below Plan and implement retention action items
5. Work on Employee Engagement through cross-function teams
Employee engagement team
Execution of engagement activities
6. Facilitate engagement action planning – record minutes, action points, responses and circulate, track and report and communicate closures.
Engagement action planning
7. Ensure timely sign-offs of KRA's from new employees and role movements
KRA-setting every start of the performance management period or within 30 days from date of joining
Monitor submission and approval of KRAs
8. Coordinate and ensure timely completion of half-year and annual Performance appraisals
9. Track and monitor adherence to training plan for the process
Execution of training plan
10. Conduct exit interview for employees Exit interview of resigning employees
11. Collate exit survey data and report on a Exit interview report Internal monthly basis – trends and action to be taken
12. Employee Retention Target attrition at 5% or less
Plan and implement retention action items
Plan & execute engagement activities within the approved budget
13. Branding & Intelligence Create or join or implement branding program that is aimed at benefiting the development and growth of the company
Monitor company branding on the Industry
14. Ensure adherence to the Security Policy and Disciplinary Policy
15. Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement
Work on the disciplinary cases endorsed by Team Leaders or Managers on the mentioned policies
SKILLS AND KNOWLEDGE: EDUCATIONAL QUALIFICATIONS –
Bachelor's degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelor's degree with experience in HR.
RELEVANT EXPERIENCE – At least 3 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement
BEHAVIORAL COMPETENCIES – Achieving Results
Serve and Delight your customers
Collaborate and Partner with others
FUNCTIONAL COMPETENCIES AND SKILLS –
Presentation and Negotiation Abilities
Documentation and Reporting Skills
Proficient with MS Office
Decision Making Skills
Customer Management
Coordination / Team Work
Good Communication Skills - written and verbal communication skills in English.
KNOWLEDGE, SKILLS & OTHER ABILITIES – Basic knowledge of labor laws
Excellent organizational skills
Strong communications skills
Documentation and Reporting Skills
Ability to work independently
Ability to work under pressure
PERSONAL CHARACTERISTICS & BEHAVIOURS Flexible and work in 24x7 Environment
Ability to work in different shifts
Mapping and documentation skills.
Adaptable & can work under pressure
High level of integrity, judgment, accountability, and follow-through
Adaptive to different behavior and situations
No criminal records
No active violations and/or disciplinary memos
Has positive behavior and background
Site Addresses:
M5 -9/F Ayala South Park BPO Tower, National Highway, Alabang, Muntinlupa City Philippines
M6 -15F Aeon Center Bldg., Filinvest Corporate City, Bridgeway, Alabang, Muntinlupa City 1781
M8-1st & 2nd Floor Ayala Malls South Park National Road, Alabang, Muntinlupa City
Work Mode- 100% Work from Office
Work Schedule - 5PM onwards.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Human Resources
