Hub Pulse Specialist (Csr Specialist)

Job Description

Manage and prioritize multiple concerns simultaneously.
Provide the appropriate and correct information to incoming customer requests.
A positive attitude, even when faced with misplaced criticism or frustration.
The ability to learn quickly and move on from both success and failure.
Process customer requests according to established department policies and procedures.
Work closely with the other departments to resolve customer concerns.
Provide timely feedback to company management regarding challenges or customer concerns.
Partnership with the Sales and Account Management teams to meet and exceed customer's service expectations.
Listen, document, and help resolve conflicts with customers.
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Manage adhoc from different department from Cloudstaff.
Qualifications And Requirements

at least 1-year exp in handling chat and callsa

**Job Description**:

- Manage and prioritize multiple concerns simultaneously.
- Provide the appropriate and correct information to incoming customer requests.
- A positive attitude, even when faced with misplaced criticism or frustration.
- T