Hrss Operations Associate

Marsh is hiring for the role of HRSS Operations Associate.
Answers incoming calls and emails from colleagues and third party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA's Supports our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience. Researches complex issues and provides timely, accurate resolution. Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary. Shares with other team members or manager any opportunities for process improvements. Liaises with other departments to ensure timely research and problem resolution. Qualifications: Effective communicator, both verbally and written, with strong interpersonal skills Demonstrable experience in the BPO industry (at least 2 years' experience); Open for Fresh Graduate Preferably with sound background in HR Shared Services Good analytical skills, detail-oriented and logical thinker Comfortable to work at night shift and shifting schedules 4 vacancies available; 2 vacancies for candidates who can speak/write Mandarin Work rights The opportunity is available to applicants in any of the following categories.
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