Hro Total Source Payroll Express Payroll Advisor I

Position Description Role and Responsibilities The ADP TotalSource Payroll Express team will help support the Payroll and Implementation groups by handling over-flow calls. Calls you can expect to receive will center around various questions about payroll and payroll processing. The number of calls related to payroll and payroll processing, as well as troubleshooting payroll issues will vary from day-to-day, since it is based on the number of payrolls scheduled to be processed during that time. You can also expect to receive calls that might be related to benefits, HR, 401(K), etc., since all these components are part of payroll. You will need to be able to differentiate and handle questions appropriately. The goal is to assist clients with as many one-call resolutions as possible. If not, then you will determine which appropriate team to reach out to, or queues to dispatch cases to for further follow-up. Associates can expect to be interacting with both internal partners and external clients. As Payroll Express Associates servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction. Every day, you will be the primary client liaison for all employer-level concerns and will provide first level support over the phone for several complex payroll issues or concerns. It is critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws