The Human Resources Shared Services Center (HR SSC) Director leads the HR SSC operations, enhancing service delivery, improving efficiency, and reducing costs across HR functions. This role demands a strategic leader skilled in change management and adept at delivering measurable improvements in service quality and operational performance within the HR domain, with a strong understanding of the labor laws of the Philippines. Roles and responsibilities: Develops and implements strategies for the HR SSC that align with the overall business objectives and HR strategies of the company. Oversees the management of all HR SSC functions, ensuring the delivery of high-quality HR services to internal stakeholders. Drives the standardization and optimization of HR processes within the SSC to increase efficiency and reduce operational costs. Manages relationships with HR business units and other stakeholders to ensure alignment of SSC services with their needs and expectations. Leads, coaches, and develops a large team of HR professionals within the SSC to foster a culture of continuous improvement and high performance. Ensures robust compliance with HR policies, legal and regulatory requirements, particularly the labor laws of the Philippines, and best practices within the SSC. Oversees the implementation and utilization of HR technology and systems within the SSC to enhance service delivery and operational reporting. Develops and manages the HR SSC budget, monitors financial performance, and implements cost control measures. Evaluates HR SSC performance metrics and prepare reports for executive leadership to demonstrate value and identify areas for improvement. Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree in Human Resources Management or a related field, or professional certification (e.g., SHRM-CP, SHRM-SCP) is preferred. Minimum of 10 years of experience in HR operations, with significant experience in a shared services environment. EXPERIENCE IN TELECOMMUNICATION OR ICT INDUSTRY IS A MUST At least 5 years in a leadership role managing a multi-functional HR shared services center. Strong leadership and people management skills, with a proven ability to manage and develop large HR teams. Excellent communication, interpersonal, and negotiation skills. Strong analytical and problem-solving abilities, with a track record of improving HR processes and delivering business value. Deep familiarity with the labor laws of the Philippines and experience in ensuring compliance across HR functions. Experience in implementing and managing HR systems and platforms within a shared services environment. Ability to work strategically and collaboratively across departments and with executive leadership. Must be able to speak in English. Preference will be given to candidates who can speak both English and Mandarin. DAYSHIFT ONSITE MAKATI Powered by JazzHR
