Responsibilities Ensure quality data entry completed within SLA depending on priority & complexity. Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies. Recommend solutions to process failings and contribute to the continuous improvement process Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables. Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion. Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency. Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance. Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience. Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services. Qualifications Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service. Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP) Experienced in HRIS (Successfactors, Workday, etc) Experience with common help desk tool such as CRM. Ability to work with/manage documents on a SharePoint. Excellent communication skills (both verbal & written) with an ability to respond to customer queries. Ability to maintain highly confidential and sensitive information. Ability to apply judgment to address customer root needs; includes asking targeted questions. Display strong attention to detail and proven ability to manage multiple priorities and/or projects. Strong planning, coordination and organizational skills. Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels. Ability to make decisions that impact customer service levels with a sense of urgency. Ability to work effectively in a team and willingness to help others. Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues. ?? 2-5 years experience in HR Shared services ??Hybrid 3x office per week (One Ayala, Makati) training, would need full-time onsite ?? Must be amenable to midshift and nightshift Salary Package: Php 45,000-48,000 For deployment to Microsoft Powered by JazzHR
