HR Operations Senior Specialist Apply
Locations: Bonifacio Global City, PHL
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R0179645
The HR Operations Senior Specialist is part of a global team providing HR Operations backend support taking care of, but not limited to the following activities:
Queries, requests, and issues resolution Data support, Maintenance and Mass Data Record support (Template creation & Validation) Functionality Enhancement Support Vendor coordination Updating and delivery of training material HR User Training delivery Regular & Custom Report preparation and support Key Responsibilities Reports to HR Operations Supervisor. Oversees operational execution and strategy of HR Shared Services teams based on supported languages. Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps. Continuously seeks quality and process improvement, and additional opportunities for Shared Services support. Drive continual process improvements focusing efforts on the achievement of "best in class" shared service center. Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees. Use the ticket management tool to update ticket's progress, document User support tickets, and drive them to closure in a timely manner. Maintain good working relationship with Users at all levels of the organization as well as vendors and customers. Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures. Interact with Global Support Team on incidents that require escalations. Actively monitor and research process gaps, conduct root cause analysis and escalate problems using defined escalation procedures. Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users. Deliver HR Operations Process and Systems user training. Manage SLA and revise SOP based on new requirements. Proper maintenance of employee records in Documentation Repository tool. Act as Team Leaders deputy for all team related concerns, conducts peer coaching and team huddles. Knowledgeable in QA methodology and conducts Internal Quality Audit. Participate and monitor progress of testing and parallel runs for any HRIS support. Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. Qualifications: Bachelor's degree preferably in Business/Psychology or any related course. Minimum of 3-5 years extensive experience in human resources management and HRIS support. With experience working in a Shared Services environment (preferably HR Shared Services). Enterprise Resource Planning knowledge in areas/modules such as Workday (or similar), SAP, Ticketing Tool, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, HR Adm, HR IT and HR Reporting. Excellent understanding of HR business processes. Must have excellent customer service skills and be a problem solver with strong analytical skills. An excellent team player with the ability to manage diverse stakeholder groups. Excellent collaboration and ability to work cross functions and cultures beyond borders. Ability to manage multiple assignments and tasks simultaneously with flexibility and proactiveness. Proficient in working in a continuously changing environment. Excellent communication and interpersonal skills. Language capability: Fluency in English is a must, both written and verbal. Willing to work in shifting schedule depending on business need. About Us Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
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