At FirstBPO, we understand the challenges businesses face in managing their operational processes efficiently while staying focused on core objectives. That's why we are here to be your reliable partner, providing tailored Business Process Outsourcing (BPO) solutions that optimize your business performance, enhance customer experiences, and drive growth.
Trust FirstBPO to be your strategic partner in achieving operational excellence, enhancing customer satisfaction, and driving growth. Contact us today to discuss your outsourcing needs and let us create a customized solution tailored to your unique requirements.
Experience the power of FirstBPO and elevate your business to new heights.
The Role You will be responsible for : Ensuring the Company's treatment of employees is consistent with its core business values and objectives.Partnering with both senior business stakeholders and HR teams to develop and implement Employee Relations best practices and programs.Handling employee complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders.Investigating and resolving complex or critical employee relations issues in a timely and effective manner.Collating and analysing employee feedback across all levels on a regular basis and revising people programs and policies to generate more positive outcomes.Participating in and/or leading projects focused on continuous improvement.Ideal Profile You have at least 5 years experience including solid experience in a similar role within Professional Services. Excellent communication and interpersonal skills, with the ability to interact and build credibility across all levels of the organisation.You are a strong networker & relationship builderYou are a strong mentor and coach who can build high performing teamsYou enjoy finding creative solutions to problemsWhat's on Offer? Attractive Salary & BenefitsOpportunity to make a positive impactFlexible working options